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What Oracle Sustaining Support does not include

  1. It will not include following things 

    • New updates, fixes, security alerts, data fixes, and critical patch updates
    • New tax, legal, and regulatory updates
    • New upgrade scripts
    • Certification with new third-party products/versions
    • Certification with new Oracle products
      For more specifics on Premier Support, Extended Support, and Sustaining Support, please refer to Oracle’s “Technical Support Policies.” 

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